Refund policy
Return & Refund Policy
Last Updated: July 2026
At CharmDrops22, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
30-Day Return Policy
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging whenever possible.
- Proof of purchase must be provided.
Free Returns
We proudly offer free returns for eligible orders worldwide.
Customers should contact our support team before sending any item back to receive return instructions.
Refund Process
Once your returned item is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your payment provider but typically appear within 5–10 business days.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Photos showing the problem
We will work quickly to provide a replacement or full refund.
Non-Returnable Items
The following items may not be eligible for return:
- Personalized or custom-made products
- Gift cards
- Items showing signs of use or intentional damage
Contact Information
Email: support@charmdrops22.site
Phone: (604) 273-3276